PetMateGo
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How it works

You post a request, verified sitters bid with their own prices, you choose. Your payment stays with us until the service ends.

Find a sitterHow verification works

For pet owners

  1. Post your request

    Choose the service, the dates and your pet. Posting is free.

  2. Compare offers

    Verified sitters bid with their own prices. Each offer is valid for 72 hours, and messaging opens when one arrives.

  3. Accept and pay

    Payment completes on the provider’s own page; your card never reaches us. Address and phone are shared only after this step.

  4. Follow the service

    Check-in, check-out, photos and the walk route appear in the app. One tap opens an emergency case.

  5. Leave a review

    Payment is released to the sitter 24 hours after the service ends. Reporting a problem in that window stops it.

It works both ways

You need not wait: post what you need and collect bids, or apply straight to a caregiver listing with the price already set.

Post a request, collect bids

Describe what you need and verified caregivers nearby bid with their own prices. You compare and choose.

Apply to an open listing

Caregivers also post their availability with a price. Find one that fits and apply with your pet; the price is set in the listing, no haggling.

For sitters

  1. Complete your verification

    ID, criminal record, address and references. Depending on the service, a home tour and video interview are also required.

  2. Place your bid

    Bid with your own price on requests that suit you. Without an approved criminal record check you stay out of search and cannot bid.

  3. Post your availability

    You do not have to wait for requests: publish which dates, which service and at what price. Owners apply with their pets.

  4. Record the service

    Document each step with a photo and location. Records cannot be deleted; they protect both sides in a dispute.

  5. Get paid

    The money reaches you 24 hours after the service ends.

How the money works

Your payment is taken when you accept but does not reach the sitter right away. It stays with PetMateGo until the service ends.

24 sapayment protection window
72 saoffer validity
What you get back if you cancel
WhenRefund
More than 7 days beforeFull
Between 48 hours and 7 daysHalf
Less than 48 hours beforeNone
If the sitter cancelsFull

While the service runs

You never have to guess. Every step is recorded and visible to you.

  • Check-in and check-out are timestamped
  • A photo is required at every visit
  • Walk routes are recorded; distance is computed on the server
  • Key handover is confirmed by both parties
  • In an emergency, on-duty vets are listed by distance

A few common questions.

Is posting a request free?

Yes. You only pay when you accept an offer.

How many offers will I get?

It depends on your area and dates. Everyone who bids has completed their verification.

Can I get to know the sitter first?

Messaging opens when an offer arrives. You can ask questions and explain your pet's routine before accepting.

What if something goes wrong during the service?

You can open a dispute from the app, which stops the payment from reaching the sitter. Health emergencies have their own separate flow.

How it works · PetMateGo